Since Thunderbird 3.0 shipped last week, our community support traffic has increased dramatically. We have roughly three times the number of support topics as well as 15 times the amount of traffic. Needless to say we need help!
Do you use Thunderbird? Always wanted to contribute to a open source project but don’t know how? But you love explaining things and helping others? Then helping our community support Thunderbird is a great way to start.
You don’t have to be a coder or be “technical”. Just somebody uses Thunderbird and wants to help other Thunderbird users.
Here’s how to start:
- Join Get Satisfaction (you can use your Facebook, Google, Twitter or Open ID login if you don’t want to create another login)
- Read our Get Satisfaction README which succinctly explains how to use it.
- Download and start using Thunderbird 3.0 if you aren’t already a Thunderbird 3.0 user (NB: if you are a Thunderbird 2.0 user and depend on add-ons like Lightning, we recommend holding off on upgrading to 3.0 until those add-ons are available for 3.0. And of course it’s always worthwhile doing a backup)
- Use the dashboard at http://getsatisfaction.com/mozilla_messaging/ to figure out where you can help
- Get in where you fit in
i.e. help where you can by replying to support topics, and by tagging,
Questions? Need help on using Get Satisfaction and providing Thunderbird community support? Email me: roland AT mozillamessaging.com or ask myself (I am generally on there M-F 10am.-5p.m Pacific) and the other folks on the IRC chat channel #gsfn on irc.mozilla.org
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